shipping policy

Derschutze offers Free Worldwide Shipping on eligible orders. This policy explains our order processing time, estimated delivery time, tracking updates, shipping destinations, customs coverage, and what to do if your package is delayed, lost, damaged, or sent to the wrong address.

order processing time

Orders are processed within 1–3 days after the order is placed. Processing time includes the time needed to review, prepare, and arrange shipment for your order.

Processing times may be affected by order volume, product availability, payment review, or incorrect order information. If we need more information to process your order, we may contact you using the email address provided at checkout.

estimated delivery time

Estimated delivery time is 2–5 days after shipment. Delivery times are estimates and may vary depending on destination, customs processing, local delivery conditions, weather, holidays, or other carrier-related delays.

shipping destinations

Derschutze provides Free Worldwide Shipping. Orders may be shipped to supported destinations worldwide, subject to checkout availability and applicable shipping restrictions.

If your destination is not available at checkout, please contact us at [email protected] before placing your order.

shipping rates

Shipping is free worldwide. There is no standard shipping fee charged to customers for eligible Derschutze orders covered by our Free Worldwide Shipping service.

tracking information

Once your order has shipped, tracking information may take 1–3 days after shipment to update. If your tracking link does not show movement right away, please allow time for the shipping system to update.

If your tracking information has not updated after this period, contact us at [email protected] with your order number and the email address used at checkout.

wrong or incomplete address

Please make sure your shipping address is complete and accurate before placing your order. Derschutze is not responsible for delays caused by incorrect, incomplete, or undeliverable address details provided at checkout.

If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will do our best to review your request, but address changes may not be possible once an order has been processed or shipped.

customs, duties, and taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a customs, tax, brokerage, or government-fee notice related to your Derschutze shipment, please contact customer service at [email protected] with your order number and any relevant documentation so we can review the situation.

lost, delayed, or damaged packages

If your package appears delayed, lost, or damaged in transit, please contact us at [email protected]. Include your order number, tracking information, and a clear description of the issue.

• For delayed packages, please allow time for tracking updates and local delivery scans.
• For lost packages, contact us so we can review the shipment details.
• For damaged packages, please include clear photos of the package and item condition.
• For wrong items or missing items, please include your order number and photos of what you received.

contact

For shipping questions, contact Derschutze customer service at [email protected]. Please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for shopping with Derschutze. We appreciate your patience while your order is processed, shipped, and delivered.