Contact Us

contact

Need help with Derschutze? Send us a message and our customer support team will help with orders, shipping, returns, exchanges, product questions, and account help.

Email us at [email protected]. We aim to respond within 24–48 hours during customer service hours.

customer service hours

Monday–Friday, 9:00 AM–6:00 PM.

what to include

To help us review your request faster, please include the details that apply to your message:

  • Your full name and email address used at checkout
  • Your order number, if your message is about an order
  • The product name, size, color, or style you are asking about
  • A clear description of the issue or question
  • Photos, if they help explain your request

order support

For order questions, include your order number and the email address used when placing the order. This helps us look into your request and reply with the most relevant information.

shipping support

If your question is about shipping, please include your order number and any tracking details you have received. We can help review the information connected to your order.

returns and exchanges

For return or exchange questions, include your order number, the item you are asking about, and whether you would like return help, exchange help, or general guidance.

product questions

If you have a question about a Derschutze product, please include the product name or a link to the item. You can also include sizing, color, material, or availability questions in the same message.

account help

For account-related questions, tell us what you need help with and include the email address connected to your account. Please do not send passwords or sensitive payment information.

contact form

Use the contact form on this page if you prefer to send your message directly through the website. Please include the same helpful details listed above so our team can assist you efficiently.

privacy

Information you share with Derschutze customer support is used to review and respond to your request. Please avoid sending unnecessary sensitive personal information in your message.

Thank you for contacting Derschutze. We appreciate your patience and will reply as soon as we can.