return policy

Derschutze offers 30 Days Free Returns on eligible items. If you need to return an order, please contact our customer service team before sending anything back so we can provide the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

30-day return window

You may request a return within 30 days after receiving your order. To begin the return process, please email our customer service team at [email protected].

return eligibility

To be eligible for a return, the item should meet the following conditions:

• The return request is made within 30 days after delivery.
• The item is unworn, unused, unwashed, and in its original condition.
• The item includes original tags, packaging, and any included accessories where applicable.
• The customer can provide proof of purchase or order details.

item condition

Returned items must be in the same condition in which they were received. Items showing signs of wear, washing, damage, alteration, heavy fragrance, stains, or missing original packaging may not be accepted.

non-returnable items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale, if applicable at the time of purchase.
• Items that have been worn, washed, used, altered, or damaged after delivery.
• Items returned without original tags or packaging where required.
• Items sent back without first contacting customer service for return instructions.

how to start a return

To start a return, contact our customer service team at [email protected]. Please include your order number, the email address used at checkout, the item you want to return, and the reason for your return request.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details. Do not send your item back before receiving return instructions from customer service.

return shipping cost

Derschutze offers 30 Days Free Returns for eligible items. Return shipping instructions and details will be provided after your return request is reviewed by customer service.

refund process

Once your returned item is received and inspected, we will review whether the return is approved. If approved, your refund will be processed to the original payment method.

Refund processing time is 3–15 days after the returned item is received and inspected. Please note that your bank, card provider, or payment service may require additional time to post the refund to your account.

exchanges

If you would like to exchange an item, contact customer service first at [email protected]. Please include your order number, the item you received, and the item or size you would like instead. Exchange availability may depend on current inventory.

damaged or wrong items

Please inspect your order when it arrives. If you receive a damaged item, defective item, or the wrong item, contact us as soon as possible at [email protected] with your order number and clear photos so we can review the issue.

final sale items

If an item is marked final sale at the time of purchase, it may not be eligible for return or exchange unless required by applicable law or unless the item arrives damaged, defective, or incorrect.

contact

For return questions, email Derschutze customer service at [email protected]. Please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank you for shopping with Derschutze. Please contact customer service before sending any return so we can provide the correct return instructions and return details.